Delivery

Please note I currently only ship to the UK. Will open up to the rest of the world soon.

Delivery Costs

Delivery pricing varies by item due to weight and size. I send everything tracked which might seem expensive, but it covers the cost of the item in case it goes missing and keeps it safe as we can see where it goes.

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items. It is usually 4 – 6 weeks as everything is handmade to order and I home ed my daughter so will always work around her. It may be longer at busy times of the year, but I will always keep this up to date in the announcement and double-check with you when you place an order.

Estimated delivery times

United Kingdom: 3-7 business days

These are the dispatch times from the Royal Mail website and of course, it’s out of my hands once posted.

Royal Mail does not consider a package to be lost until 15 days after the expected delivery date. Please contact me if you think your parcel has gone missing.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

 

Returns & Exchanges

I do accept returns and exchanges within reason

Each item is made individually by hand, so exchanges for example would require me to make you an item from scratch again. Please be really sure of the size, etc when you place an order.

Contact me within 14 days of delivery
Dispatch items back within 21 days of delivery

I don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.